Relationship Banking Specialist - Client Experience

Truist; Louisville (KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Job summary

Truist Financial Corporation in Louisville, KY is seeking a Regular FULL-TIME Teller/Client Services role focused on delivering a distinctive client experience. You will process complex and standard transactions, educate clients on digital banking, and support outbound outreach to identify needs and opportunities.

The position requires strong communication, the ability to multitask, and familiarity with branch automation.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to multi-task under time constraints.
• Familiarity with branch automation software and processes.

Responsibilities

• Provide a distinctive client experience by engaging clients in courteous conversation and handling transactions accurately.
• Educate clients on digital and self-service banking tools (ATMs, Online, Mobile).
• Support outbound client outreach and identify needs or opportunities for branch referrals.
• Understand Integrated Relationship Management (IRM) to deliver Truist solutions.
• Participate in leadership routines and maintain up-to-date product knowledge and training.
• Adhere to internal controls, policies, and risk management guidelines.

Skills

Interpersonal communication

Customer service

Multi-tasking

PC keyboard & software skills

Travel flexibility

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Truist Financial Corporation in Louisville, KY is seeking a Regular FULL-TIME Teller/Client Services role focused on delivering a distinctive client experience. You will process complex and standard transactions, educate clients on digital banking, and support outbound outreach to identify needs and opportunities.

The position requires strong communication, the ability to multitask, and familiarity with branch automation.