Relationship Banking Specialist

Bank of America; Wayne (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America in Wayne, NJ is seeking a client-focused associate to engage clients in the lobby, educate on self-service banking, and accurately process cash transactions. You will build relationships and connect clients with solutions to meet financial goals.

The role requires a strong work ethic, comfort with technology, and ability to work weekends or extended hours across centers as needed.

Qualifications

• Enthusiastic, self-starter with a strong work ethic and results focus.
• Collaborates effectively to build relationships.
• Confident in identifying client solutions based on needs.
• Excellent communication and comfortable engaging all clients.
• Learns quickly and adapts to new technology platforms.
• Educates clients on self-service banking (ATM/online/mobile).
• Follows processes and complies with laws/regulations.
• Willing to work weekends and travel to other centers.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Customer focus

Communication

Problem solving

Relationship building

Time management

Sales mindset

Education

Bachelor's Degree or business-related Associate’s Degree

Job description

Bank of America in Wayne, NJ is seeking a client-focused associate to engage clients in the lobby, educate on self-service banking, and accurately process cash transactions. You will build relationships and connect clients with solutions to meet financial goals.

The role requires a strong work ethic, comfort with technology, and ability to work weekends or extended hours across centers as needed.