Client Experience & Relationship Banker

Bank of America; New Jersey; On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America in New Jersey is seeking a Client Service Associate to engage clients in the lobby, educate on self-service banking, and accurately process cash transactions. You will build relationships, identify client needs, and connect them with solutions to meet their financial goals.

The role requires strong communication, problem-solving skills, and the ability to work weekends or extended hours. In-office collaboration and development opportunities are offered.

Qualifications

• Minimum education includes a high school diploma or equivalent.
• Relevant bachelor’s degree or business/finance associate degree is preferred.
• Experience in financial services and sales is advantageous.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes to serve clients and comply with laws.
• Grows knowledge by collaborating with experts in lending, investments, and small business.
• Manages center traffic, appointments, and outbound calls effectively.
• Drives the client experience and handles cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development Pipeline

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED

Bachelor's Degree or business-relevant Associate’s Degree in business/finance

Job description

Bank of America in New Jersey is seeking a Client Service Associate to engage clients in the lobby, educate on self-service banking, and accurately process cash transactions. You will build relationships, identify client needs, and connect them with solutions to meet their financial goals.

The role requires strong communication, problem-solving skills, and the ability to work weekends or extended hours. In-office collaboration and development opportunities are offered.