Relationship Banking Specialist

JP Morgan Chase; Nashville (TN); On-site; USD 52,000 - 68,000; Full time

Job summary

JP Morgan Chase is seeking a Relationship Banker to deliver exceptional service, build and manage client relationships, and provide tailored financial solutions in a Chase branch. You will leverage mobile and online tools to assist clients and promote adoption of digital banking platforms.

The role requires handling a variety of client needs, learning products quickly, and adhering to regulatory requirements, with weekend/evening hours as needed.

Qualifications

• 1+ year of sales experience in Retail Banking, Financial Services, or related industries with proven success.
• Ability to create memorable experiences for clients – elevate the client experience.
• Excellent communication skills, in person and over the phone, with ability to tailor features and benefits.
• Ability to resolve client issues with attention to detail – deliver consistent client experience.
• Operate within risk parameters and meet risk/compliance obligations, including required training.

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Manage assigned clients and proactively meet with them, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Engage in clear, polite, consultative communication to understand and help clients, building trust – ask questions and listen to understand, anticipate their needs.
• Educate and connect clients to technology solutions such as Chase Mobile App, Chase.com, and ATMs to help them banking needs anytime, anywhere.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions and connect them to experts.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Sales experience

Customer focus

Communication skills

Problem solving

Risk & compliance awareness

Education

High school diploma

College degree (preferred)

Job description

JP Morgan Chase is seeking a Relationship Banker to deliver exceptional service, build and manage client relationships, and provide tailored financial solutions in a Chase branch. You will leverage mobile and online tools to assist clients and promote adoption of digital banking platforms.

The role requires handling a variety of client needs, learning products quickly, and adhering to regulatory requirements, with weekend/evening hours as needed.