Relationship Banking Specialist

Bank of Hope; Los Angeles (CA); On-site; USD 27,000 - 34,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope in Los Angeles is seeking a Universal Banker to blend teller and platform responsibilities, handling transactions, openings, and tailored financial solutions. You will serve as a trusted resource, supporting branch sales goals and delivering a superior customer experience.

This full-time role emphasizes relationship-building, product knowledge, and adherence to policies, with opportunities to cross-sell and assist with digital banking adoption.

Qualifications

• Requires strong communication skills in English; bilingual ability preferred.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience delivering customer service and relationship-building.

Responsibilities

• Provide a welcoming and professional experience for all customers and resolve inquiries promptly.
• Build relationships by understanding customer needs and recommending banking products.
• Promote bank products to meet individual and branch sales goals.
• Educate customers on digital banking options and self-service tools.
• Maintain knowledge of products, services, and promotions for accurate information.
• Perform teller transactions with accuracy and efficiency.
• Assist with account openings, updates, and closings while ensuring policy compliance.
• Identify opportunities to deepen relationships via cross-selling or upselling.
• Monitor cash drawer accuracy and follow cash-handling procedures.
• Adhere to policies and regulatory requirements including security and fraud prevention.
• Participate in ATM balancing, night deposit, and branch supplies management.
• Monitor for suspicious activity and elevate risks to management as needed.
• Maintain organized records to support audits and reviews.
• Collaborate with team to ensure seamless service delivery and branch goals.
• Assist with training and mentoring new team members.

Skills

Fluent English

Cantonese/Mandarin bilingual

Verbal and written communication

Organization & time management

Customer service

Education

High School Diploma

Job description

Bank of Hope in Los Angeles is seeking a Universal Banker to blend teller and platform responsibilities, handling transactions, openings, and tailored financial solutions. You will serve as a trusted resource, supporting branch sales goals and delivering a superior customer experience.

This full-time role emphasizes relationship-building, product knowledge, and adherence to policies, with opportunities to cross-sell and assist with digital banking adoption.