Banking Solutions Specialist: Teller & Advisor

Bank of Hope; Gardena (CA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Bonus

Benefits

Job summary

Bank of Hope is seeking a Universal Banker to deliver exceptional customer service while supporting branch sales and operational goals. The role blends teller duties with platform responsibilities, including processing transactions, opening accounts, and offering tailored financial solutions.

Responsibilities include assisting customers, cross-selling products, educating on digital banking, and maintaining accurate records to support audits and regulatory compliance.

Qualifications

• High School Diploma required.
• Excellent verbal and written communication skills.
• Strong organizational skills with the ability to adapt in a fast-paced environment.
• Ability to manage multiple tasks, projects, and deadlines simultaneously.
• Strong customer service skills with ability to build and maintain relationships.
• Korean language proficiency preferred.

Responsibilities

• Deliver exceptional customer service and support branch sales and operations.
• Assist customers with inquiries, resolve issues, and promote banking products and services.
• Process teller transactions, open/update/close accounts, and ensure policy compliance.
• Cross-sell or upsell products to deepen customer relationships.
• Assist with training and mentoring new team members as directed by management.

Skills

Customer service

Communication

Sales

Relationship building

Organizational skills

Multitasking

Korean language

Education

High School Diploma

Job description

Bank of Hope is seeking a Universal Banker to deliver exceptional customer service while supporting branch sales and operational goals. The role blends teller duties with platform responsibilities, including processing transactions, opening accounts, and offering tailored financial solutions.

Responsibilities include assisting customers, cross-selling products, educating on digital banking, and maintaining accurate records to support audits and regulatory compliance.