Relationship Banking Specialist

NBT Bancorp Inc.; City of Johnstown (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k) with employer match

Health insurance

Paid time off

Parental leave

Job summary

NBT Bancorp Inc. is seeking a Relationship Banking Associate in Johnstown, NY to deliver high-quality customer service and timely processing of transactions. You will identify customer needs and referral opportunities, supporting new deposit accounts and cross‑selling with partners as needed.

The role emphasizes effective communication, teamwork, and adherence to policies in a fast-paced banking environment, with community engagement as part of the job.

Qualifications

• High School diploma or equivalent required.
• Minimum 1 year in banking or related sales/customer service experience.
• Excellent listening, communication, and problem-solving abilities.

Responsibilities

• Process routine transactions and account servicing with high accuracy and efficiency.
• Identify customer needs and refer opportunities to the appropriate partner or business line.
• Engage in community events under CRA and support additional duties as assigned.
• Support new deposit account openings and ensure security controls are followed.

Skills

Listening

Communication

Customer service

Problem solving

Team player

Computer skills

Education

High School diploma or equivalent

Job description

NBT Bancorp Inc. is seeking a Relationship Banking Associate in Johnstown, NY to deliver high-quality customer service and timely processing of transactions. You will identify customer needs and referral opportunities, supporting new deposit accounts and cross‑selling with partners as needed.

The role emphasizes effective communication, teamwork, and adherence to policies in a fast-paced banking environment, with community engagement as part of the job.