Relationship Banking Associate | Customer Growth & Service

NBT Bancorp Inc.; New York (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

401(k) with employer matching

Competitive benefits package

Paid time off

Job summary

NBT Bank in New York seeks a Relationship Banking Associate to deliver high-quality customer service and ensure satisfaction of internal and external customers. You will process routine transactions accurately and refer sales opportunities to the right business partner to fulfill customer needs.

Basic deposit opening support is also part of the role. Candidates should have a High School Diploma or equivalent and at least one year of related banking or sales/customer service experience.

Qualifications

• Excellent listening & communication skills.
• Ability to approach, identify and have conversations with customers and identify needs and opportunities.
• Organizational, interpersonal and customer relations skills which also includes problem solving and decision-making skills.
• Ability to function in a fast paced, ever-changing environment.
• Ability to work well with people as a team.
• Proficient computer skills.

Responsibilities

• 65% - Processes routine transactions and related duties with high accuracy and efficiency, including teller transactions; maintains records and reports; balances daily vault; supports new deposit account openings.
• 25% - Identifies customer opportunities via consultative conversations; conducts sales/service calls; refers customers to business partners; resolves issues to ensure satisfaction.
• 5% - Participates in CRA-related community events.
• 5% - Performs other duties as assigned.

Skills

Active listening

Communication skills

Needs assessment

Organizational skills

Team collaboration

Proficient computer use

Education

High School Diploma or equivalent

Job description

NBT Bank in New York seeks a Relationship Banking Associate to deliver high-quality customer service and ensure satisfaction of internal and external customers. You will process routine transactions accurately and refer sales opportunities to the right business partner to fulfill customer needs.

Basic deposit opening support is also part of the role. Candidates should have a High School Diploma or equivalent and at least one year of related banking or sales/customer service experience.