Customer-Driven Banking Associate | Service & Referrals

NBT Bancorp, Inc.; City of Tonawanda (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Generous Paid Time Off

Parental Leave

Comprehensive Medical Coverage

Job summary

NBT Bancorp, Inc. seeks a Relationship Banking Associate in Tonawanda, NY to deliver high-quality customer service and efficiently process routine banking transactions. You will identify referral opportunities and support basic consumer deposit account opening, working with internal partners to satisfy customer needs.

The role emphasizes responsive service, collaboration, and adherence to policies while contributing to community initiatives and continual learning within a stable bank.

Qualifications

• High School Diploma or Equivalent.
• Minimum one year experience in related banking positions or equivalent sales/customer service experience.
• Excellent listening & communication skills; ability to identify customer needs and opportunities; team-oriented and proficient with computers.

Responsibilities

• Processes routine transactions and account servicing with accuracy and efficiency; supports deposits and basic account opening.
• Identifies customer opportunities, makes referrals to business partners, and conducts sales/service calls to meet customer needs.
• Participates in community events supporting CRA efforts; performs other duties as assigned.

Skills

Active listening

Communication

Sales awareness

Organization

Interpersonal skills

Problem solving

Computer proficiency

Education

High School Diploma or Equivalent

Job description

NBT Bancorp, Inc. seeks a Relationship Banking Associate in Tonawanda, NY to deliver high-quality customer service and efficiently process routine banking transactions. You will identify referral opportunities and support basic consumer deposit account opening, working with internal partners to satisfy customer needs.

The role emphasizes responsive service, collaboration, and adherence to policies while contributing to community initiatives and continual learning within a stable bank.