Flexible Relationship Banking Specialist – Customer Growth

NBT Bank; City of Tonawanda (NY); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Generous Paid Time Off

Parental Leave

Comprehensive Medical Coverage

Dental and Vision Coverage

Flexible Spending Accounts

Employer-Paid Disability Coverage

Life Insurance

Voluntary Benefits

Retirement Plans with 401(k) matching

Adoption Assistance

Tuition Reimbursement

EAP and Employee Assistance Program

Job summary

NBT in Tonawanda, NY seeks a Relationship Banking Associate to deliver high-quality customer service, process routine transactions accurately, and support deposits and account openings.

You will identify customer needs, refer opportunities to partners, and engage clients in person or by phone, contributing to team goals in a fast-paced banking environment. This role offers career growth within a stable community bank.

Qualifications

• High School Diploma or Equivalent.
• Minimum one year experience in related banking positions or equivalent sales/customer service experience.
• Excellent listening & communication skills.
• Ability to approach, identify and have conversations with customers and identify needs and opportunities.
• Organizational, interpersonal and customer relations skills which also includes problem solving and decision-making skills.
• Ability to function in a fast paced, ever-changing environment.
• Ability to work well with people as a team.
• Proficient computer skills.

Responsibilities

• 65% - Processes routine transactions and associated general customer and account servicing duties with a high level of accuracy and efficiency including but not limited to routine and non-routine teller transactions in accordance with policy and procedures. Performs various administrative duties as assigned including maintaining records, preparing a variety of forms & reports and daily vault balancing. Engages in referral and relationship management in accordance with established objectives and goals. Provides support for new deposit account opening as required. Will adhere to security measures and controls to minimize any potential losses to the company.
• 25% - Identify customer opportunities through interactive and consultative conversations to assess and address the needs of the customer. Provides services to customers, including but not limited to basic deposit account opening and referring customers to the appropriate business partners when necessary. Conducts sales and service calls to existing and potential customers to ensure existing customer needs are met and to prospect new sales leads. Take ownership to resolve customer issues and complaints while delivering a high level of responsiveness. Ensure fulfillment and customer satisfaction through direct personal action and enlist additional support to handle the customer’s need in a timely manner.
• 5% - Participates in community events that support efforts with the Community Reinvestment Act CRA.
• 5% - Performs other duties as assigned and required.

Skills

Excellent listening & communication

Identify needs & opportunities

Organizational & customer relations

Adaptability in fast-paced environment

Teamwork

Proficient computer skills

Education

High School Diploma or Equivalent

Job description

NBT in Tonawanda, NY seeks a Relationship Banking Associate to deliver high-quality customer service, process routine transactions accurately, and support deposits and account openings.

You will identify customer needs, refer opportunities to partners, and engage clients in person or by phone, contributing to team goals in a fast-paced banking environment. This role offers career growth within a stable community bank.