Relationship Banking Specialist

First Community Bank; Christiansburg (IN); On-site; USD 32,000 - 46,000; Full time

Job summary

First Community Bank is seeking a Personal Banker I to provide accurate information on products and services, assist customers with inquiries, and resolve complaints. You will protect customer data and contribute to achieving the bank's goals.

In this role you will establish relationships, inform customers about new products, open and service accounts, process teller transactions, and support branch operations while complying with policies and regulatory guidelines.

Qualifications

• Minimum high school diploma or equivalent.
• 1–5 years of banking experience.
• Excellent listening skills and the ability to propose solutions.
• Proven record of outstanding customer service.
• Proficient with banking platforms and common office software.
• Strong verbal and written communication skills.
• Attention to detail and accuracy.
• Ability to lift up to 25 pounds occasionally and stand for long periods.
• Willingness to travel as needed.

Responsibilities

• Establish cordial relationships with customers and promptly address inquiries.
• Inform customers about banking products and suggest suitable options.
• Provide account information and transaction history to customers.
• Ensure compliance with bank policies and regulatory guidelines.
• Protect customer information and maintain confidentiality.
• Promote efficient banking experiences and resolve issues quickly.
• Perform teller duties and assist with opening and servicing accounts.
• Support branch operations and participate in marketing campaigns.
• Contribute to customer referrals to banking partners.

Skills

Customer service

Effective listening

Verbal and written communication

Banking platforms proficiency

Attention to detail

Physical stamina (lift up to 25 lbs)

Stand for extended periods

Team player

Adaptability travel as needed

Education

High school diploma or equivalent

Job description

First Community Bank is seeking a Personal Banker I to provide accurate information on products and services, assist customers with inquiries, and resolve complaints. You will protect customer data and contribute to achieving the bank's goals.

In this role you will establish relationships, inform customers about new products, open and service accounts, process teller transactions, and support branch operations while complying with policies and regulatory guidelines.