Relationship Banking Specialist

FIRST INTERNATIONAL BANK & TRUST; Williston (ND); On-site; USD 42,000 - 65,000; Full time

Job summary

FIRST INTERNATIONAL BANK & TRUST is seeking a Personal Banker to help individuals and businesses open and manage accounts, find suitable financial solutions, and complete key banking requests. You will build lasting relationships by asking thoughtful questions, providing accurate guidance, and connecting customers with resources across the bank.

The role welcomes candidates with a range of retail banking experience and may be filled at Personal Banker II or III based on account-opening

Qualifications

• Customer service and cash handling experience required.
• Ability to follow detailed procedures and clearly explain banking products and requirements.
• Ability to handle confidential financial information with discretion.

Responsibilities

• Build relationships with new and existing customers by learning their personal or business banking needs.
• Open and maintain consumer and business deposit accounts, gathering required documentation and explaining account requirements and bank policies.
• Process account maintenance requests and financial transactions accurately.
• Recommend products, services, and digital banking tools that fit each customer’s needs.
• Connect customers with specialists in lending, mortgage, treasury management, wealth management, and other areas of the bank.
• Verify customer identification, follow fraud-prevention procedures, and protect confidential customer and bank information.
• Resolve routine account questions and research more complex service issues.
• Complete documentation in line with bank policies, internal controls, and regulatory requirements.
• Support branch operations and transactional responsibilities when needed.
• For more experienced candidates, assist with consumer loan requests and help ensure accounts and loans are processed without exceptions.

Skills

Customer service

Cash handling

Communication

Relationship building

Attention to detail

Education

High school diploma or equivalent

Job description

FIRST INTERNATIONAL BANK & TRUST is seeking a Personal Banker to help individuals and businesses open and manage accounts, find suitable financial solutions, and complete key banking requests. You will build lasting relationships by asking thoughtful questions, providing accurate guidance, and connecting customers with resources across the bank.

The role welcomes candidates with a range of retail banking experience and may be filled at Personal Banker II or III based on account-opening