Relationship Banking Associate II

TD Bank, N.A.; Waterville (ME); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Career development

Job summary

TD Bank, N.A. in Waterville, Maine is seeking a Customer Service Associate to deliver everyday banking and support consumer product needs through strong client relationships. You will guide clients with accuracy, confidence, and clarity while adhering to TD’s risk and regulatory standards.

The role emphasizes needs-based engagement, multi-tasking across transactions, and serving as the first point of contact for clients at the center. A welcoming, high-touch experience is essential.

Qualifications

• High school diploma or GED.
• 1+ years demonstrated experience working with clients.
• Ability to work during operating hours including evenings, weekends and holidays.
• Notary License preferred

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone).
• Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven service.
• Educates clients on banking products, services, and digital capabilities to enhance convenience.
• Identifies client needs and refers to appropriate partners to achieve financial goals.
• Maintains risk awareness and ensures compliant, responsible outcomes.

Skills

Excellent communication skills

Strong organization skills

Problem solving

Customer service experience

Education

High school diploma or GED

Job description

TD Bank, N.A. in Waterville, Maine is seeking a Customer Service Associate to deliver everyday banking and support consumer product needs through strong client relationships. You will guide clients with accuracy, confidence, and clarity while adhering to TD’s risk and regulatory standards.

The role emphasizes needs-based engagement, multi-tasking across transactions, and serving as the first point of contact for clients at the center. A welcoming, high-touch experience is essential.