Relationship Banking Associate I

TD Bank Group; Lewiston (ME); Hybrid; USD 30,000 - 37,000; Full time

Job summary

TD Bank in Lewiston, Maine is seeking a hospitality-driven client experience associate to guide everyday banking with accuracy and confidence. You will help clients feel informed and empowered while upholding TD's risk and regulatory standards.

This role focuses on delivering a high-touch, relationship-driven experience to deepen client connections. Key responsibilities include guiding client flow, educating on products and digital tools, and partnering with specialists to meet financial goals.

Qualifications

• High school diploma or GED.
• 1 year demonstrated experience working with clients.
• Ability to work during evenings, weekends and holidays as scheduled.
• Notary License preferred.

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners.
• Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD’s service strategy.
• Creates personalized, client-first interactions that establish trust from the initial engagement and strengthen ongoing relationships.
• Balances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes.
• Proactively educates clients on banking products, services, and digital capabilities to enhance convenience and support financial well-being.

Skills

Excellent communication skills

Strong organization skills

Problem solving

Education

High school diploma or GED

Job description

TD Bank in Lewiston, Maine is seeking a hospitality-driven client experience associate to guide everyday banking with accuracy and confidence. You will help clients feel informed and empowered while upholding TD's risk and regulatory standards.

This role focuses on delivering a high-touch, relationship-driven experience to deepen client connections. Key responsibilities include guiding client flow, educating on products and digital tools, and partnering with specialists to meet financial goals.