Relationship Banking Associate II

TD; Concord (NH); On-site; USD 30,000 - 39,000; Full time

Job summary

TD Bank in Concord, New Hampshire is seeking a client service associate to deliver everyday banking and consumer product support. You will build relationships with clients, assist with account openings and maintenance, and connect clients to specialists while upholding TD’s risk and regulatory standards.

The role emphasizes strong communication, organization, and problem-solving skills, with flexibility to work evenings, weekends, and holidays as scheduled.

Qualifications

• High school diploma or GED.
• 1+ years demonstrated experience working with clients.
• Teller or cash-handling experience in a client facing/financial institution preferred.
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Demonstrated ability to work independently and within deadlines.
• Sound judgment in decision making and problem solving.
• Proficient in Microsoft Office.
• Notary License preferred.

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners.
• Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD’s service strategy.
• Creates personalized, client-first interactions that build trust from initial engagement and strengthen ongoing relationships.
• Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well‑being.
• Engages clients through proactive outreach, including scheduling appointments for consumer account needs and deepening opportunities.
• Balances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes.
• Advocates for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions.

Skills

Excellent communication skills

Strong organization skills

Problem-solving skills

Education

High school diploma or GED

Notary License preferred

Tools

Microsoft Office

Job description

TD Bank in Concord, New Hampshire is seeking a client service associate to deliver everyday banking and consumer product support. You will build relationships with clients, assist with account openings and maintenance, and connect clients to specialists while upholding TD’s risk and regulatory standards.

The role emphasizes strong communication, organization, and problem-solving skills, with flexibility to work evenings, weekends, and holidays as scheduled.