Relationship Banking Associate

TD; Glassboro (NJ); On-site; USD 46,000 - 58,000; Full time

Job summary

TD Bank in Glassboro, NJ is seeking a service-focused team member to deliver everyday banking and support consumer product needs. You will act as the first point of contact, guide customers, handle transactions, open and maintain accounts, and refer complex needs to specialists while upholding TD's risk standards.

The role requires strong communication, multitasking, and problem-solving in a fast-paced environment; evening/weekend shifts may be required to serve customers and ensure a high-touch

Qualifications

• High school diploma or GED
• 1+ years demonstrated experience working with clients. Experience can include volunteering, education, military experience
• Teller or cash-handling experience in a client facing/financial institution preferred
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled
• Ability to complete required job-related training upon hire
• Strong organization skills to handle multiple tasks in a fast-paced environment
• Excellent communication skills with ability to be concise, clear and consistent
• Demonstrated effective problem-solving skills
• Demonstrated ability to schedule and prioritize work
• Demonstrated ability to work independently and within deadlines
• Sound judgment in decision making and problem solving
• Proficient in Microsoft Office
• Notary License preferred

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners
• Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD’s service strategy
• Creates personalized, client-first interactions that build trust from initial engagement and strengthen ongoing relationships
• Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to specialists as needed to achieve long-term goals
• Engages clients through proactive outreach, including scheduling appointments for consumer account needs and deepening opportunities

Skills

Communication

Organization

Problem-solving

Attention to detail

Multitasking

Education

High school diploma or GED

Notary License preferred

Tools

Microsoft Office

Job description

TD Bank in Glassboro, NJ is seeking a service-focused team member to deliver everyday banking and support consumer product needs. You will act as the first point of contact, guide customers, handle transactions, open and maintain accounts, and refer complex needs to specialists while upholding TD's risk standards.

The role requires strong communication, multitasking, and problem-solving in a fast-paced environment; evening/weekend shifts may be required to serve customers and ensure a high-touch