Relationship Banking Associate

TD Bank; Cherry Hill Township (NJ); On-site; USD 30,000 - 39,000; Part time

Job summary

TD Bank in Cherry Hill, New Jersey seeks a customer-focused team member to support everyday banking and consumer product needs. You will help clients with transactions, account needs, and referrals to specialists, while providing accurate and high-touch service.

The role emphasizes relationship building, adherence to policies, and proactive outreach to deepen client relationships in a fast-paced banking environment.

Qualifications

• High school diploma or GED is required.
• 1+ years of experience interacting with clients (volunteering, education, military experience count).
• Teller or cash-handling experience in a client facing/financial institution preferred.
• Ability to work during operating hours to include evenings, weekends and holidays as scheduled.
• Ability to complete required job-related training upon hire.
• Strong organization skills to handle multiple tasks in a fast-paced environment.
• Excellent communication skills with ability to be concise, clear and consistent.
• Demonstrated effective problem-solving skills.
• Demonstrated ability to schedule and prioritize work.
• Proficiency in Microsoft Office.
• Notary License preferred.

Responsibilities

• Orchestrates the overall client experience by effectively managing client flow (in-person and phone), serving as the first point of contact for client inquiries, issue resolution, and referrals to appropriate partners.
• Serves as a hospitality ambassador for the financial center, delivering consistent, relationship-driven client experiences aligned to TD's service strategy.
• Creates personalized, client-first interactions that build trust from initial engagement and strengthen ongoing relationships.
• Proactively educates clients on banking products, services, and digital capabilities to enhance convenience, save time, and support financial well-being, while connecting them to specialists as needed to achieve long-term goals.
• Engages clients through proactive outreach, including scheduling appointments for consumer account needs and deepening opportunities.
• Balances client needs with sound judgment, policy adherence, and risk awareness to ensure compliant and responsible outcomes.
• Advocates for clients by demonstrating empathy, integrity, and a long-term perspective in all interactions.
• Maintains compliance when completing operational activities in accordance with company guidelines

Skills

Excellent communication skills

Strong organization skills

Problem-solving abilities

Microsoft Office

Education

High school diploma or GED

Notary License preferred

Job description

TD Bank in Cherry Hill, New Jersey seeks a customer-focused team member to support everyday banking and consumer product needs. You will help clients with transactions, account needs, and referrals to specialists, while providing accurate and high-touch service.

The role emphasizes relationship building, adherence to policies, and proactive outreach to deepen client relationships in a fast-paced banking environment.