Relationship Banking Advisor - Elevate Client Experience

JPMorgan Chase & Co.; Raleigh (NC); On-site; USD 40,000 - 56,000; Full time

Job summary

JPMorgan Chase & Co. in Raleigh seeks an Associate Relationship Banker to greet clients, understand their financial needs, and offer thoughtful banking solutions in a welcoming branch environment.

You will use Chase mobile/app tools to connect clients with the right services, build lasting relationships, and collaborate with specialists to address lending, investment, or payment needs. This role requires a high school diploma, strong communication, and a commitment to risk and regulatory

Qualifications

• Ability to create memorable experiences for clients
• Excellent communication skills for in-person and phone interactions
• Ability to resolve client issues with attention to detail
• Operate within risk parameters and complete required training
• High school degree or GED
• Ability to work branch hours including weekends and some evenings

Responsibilities

• Put clients first and exceed their expectations - deliver attentive and friendly service, creating a welcoming environment.
• Engage in clear, polite, consultative communication to help clients and build trust – ask questions and listen to understand, anticipate their needs.
• Assist walk‑in and scheduled clients, both in person and over the phone, to build lasting relationships, understand financial needs, and tailor product and service recommendations.
• Educate and connect clients to technology solutions such as leveraging the Chase Mobile App, Chase.com, and ATMs to help them with their banking needs whenever, wherever, and however they want.
• Learn products, services, and procedures quickly and accurately to effectively consult with clients about banking solutions, as well as collaborate with and connect them to our team of experts to help with specialized financial needs.
• Adhere to policies, procedures, and regulatory banking requirements.

Skills

Client service

Communication skills

Problem solving

Regulatory compliance

Time management

Education

High school diploma or GED

Job description

JPMorgan Chase & Co. in Raleigh seeks an Associate Relationship Banker to greet clients, understand their financial needs, and offer thoughtful banking solutions in a welcoming branch environment.

You will use Chase mobile/app tools to connect clients with the right services, build lasting relationships, and collaborate with specialists to address lending, investment, or payment needs. This role requires a high school diploma, strong communication, and a commitment to risk and regulatory