Relationship Banking Advisor

Bank of America; Fayetteville (NC); On-site; USD 36,000 - 48,000; Full time

Job summary

Bank of America in Fayetteville, NC is seeking a customer service professional to engage clients in the lobby and assist with self-service banking, online/mobile platforms, and ATM transactions.

You will build relationships, process cash, and guide clients to solutions that meet their financial goals while adhering to laws and risk controls. This role requires weekend hours and strong communication.

Join a culture of inclusion and growth, with opportunities to learn and advance within the bank.

Qualifications

• Enthusiastic self-starter with a strong work ethic and results focus.
• Able to build relationships and deliver client-focused service.
• Confident in educating clients on self-service banking and technology platforms.
• Willing to work weekends/extended hours as needed within a reasonable distance.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience and manages cash responsibilities.

Skills

Communication skills

Relationship building

Problem solving

Time management

Sales orientation

Adaptability

Client focus

Education

High School Diploma or GED

Bachelor's degree or business-related Associate’s degree

Job description

Bank of America in Fayetteville, NC is seeking a customer service professional to engage clients in the lobby and assist with self-service banking, online/mobile platforms, and ATM transactions.

You will build relationships, process cash, and guide clients to solutions that meet their financial goals while adhering to laws and risk controls. This role requires weekend hours and strong communication.

Join a culture of inclusion and growth, with opportunities to learn and advance within the bank.