Relationship Banking Advisor

Bank of America; Fayetteville (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America in Fayetteville, NC is seeking a client services professional to engage customers in the lobby and assist with self-service banking via ATM, online, and mobile options. You will process cash transactions accurately and build relationships to meet financial needs.

The role emphasizes delivering an excellent client experience, adhering to laws and regulations, and coordinating with specialists in lending, investments, and small business to connect clients with suitable solutions.

Qualifications

• Enthusiastic, highly motivated self-starter with a strong work ethic and results focus.
• Collaborates effectively to build relationships and get things done.
• Delivers an experience that improves clients' financial lives.
• Confident in identifying solutions based on client needs and educating on self-service banking.
• Follows processes and adheres to laws and regulations; flexible to weekend/extended hours.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge and network by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience.
• Manages cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Fayetteville, NC is seeking a client services professional to engage customers in the lobby and assist with self-service banking via ATM, online, and mobile options. You will process cash transactions accurately and build relationships to meet financial needs.

The role emphasizes delivering an excellent client experience, adhering to laws and regulations, and coordinating with specialists in lending, investments, and small business to connect clients with suitable solutions.