Relationship Banking Advisor

ghr; North Providence (RI); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Benefits eligible

Paid time off

Competitive benefits

Job summary

Bank of America is seeking a customer service associate to engage clients in the lobby, educate them on self-service options, and accurately process cash transactions. You will build relationships, guide clients to solutions, and support financial goals while complying with regulatory requirements.

You will work a 40-hour week in an in-office setting, with flexibility for weekends or extended hours as needed. The role emphasizes service, financial knowledge, and a strong client-first mindset.

Qualifications

• Self-starter with a strong work ethic and client focus.
• Effective collaboration and relationship building.
• Excellent communication and problem-solving skills.
• Ability to learn new information and technology platforms.
• Comfort with self-service banking through ATM/online/mobile.
• Ability to work weekends and extended hours as needed.

Responsibilities

• Execute the bank's risk culture and strive for operational excellence.
• Build relationships to meet client financial needs.
• Follow processes to comply with laws and regulations.
• Grow knowledge by partnering with experts in small business, lending, investments.
• Manage center traffic, appointments, and outbound calls.
• Drive the client experience and manage cash responsibilities.

Skills

Client relations

Sales-oriented

Communication

Team collaboration

Adaptability

Time management

Problem solving

Self-service education

Education

High School Diploma or GED

Job description

Bank of America is seeking a customer service associate to engage clients in the lobby, educate them on self-service options, and accurately process cash transactions. You will build relationships, guide clients to solutions, and support financial goals while complying with regulatory requirements.

You will work a 40-hour week in an in-office setting, with flexibility for weekends or extended hours as needed. The role emphasizes service, financial knowledge, and a strong client-first mindset.