In-Branch Client Relationship Advisor

ghr; Fayetteville (AR); On-site; USD 32,000 - 42,000; Full time

Job summary

Bank of America in Fayetteville, AR is seeking a Customer Service Associate to educate clients on self-service options, assist with transactions, and ensure accurate cash handling. You will engage customers in the lobby, build trust, and connect clients to suitable financial solutions.

You will develop deep relationships, support sales goals, and comply with regulatory requirements while working with a collaborative team and flexible hours, including weekends.

Qualifications

• Self-starter with strong work ethic and results focus.
• Ability to build client relationships and explain solutions.
• Comfort with self-service banking tech (ATM, online banking, mobile).
• Willingness to work weekends or extended hours.
• Knowledge of financial services sales is a plus.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations.
• Grows business knowledge by partnering with experts in small business, lending, and investments.
• Manages financial center traffic, appointments, and outbound calls effectively.
• Drives the client experience and supports cash handling responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED / Secondary School or equivalent

Job description

Bank of America in Fayetteville, AR is seeking a Customer Service Associate to educate clients on self-service options, assist with transactions, and ensure accurate cash handling. You will engage customers in the lobby, build trust, and connect clients to suitable financial solutions.

You will develop deep relationships, support sales goals, and comply with regulatory requirements while working with a collaborative team and flexible hours, including weekends.