Relationship Banking Advisor

Citizens; Chicopee (MA); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision coverage

401K with company match

Paid time off for volunteering

Maternity/paternity leave

Flexible work arrangements

Education reimbursement

Wellness programs

Job summary

Citizens Bank is seeking a Customer Service focused associate in Chicopee, MA to help customers with financial solutions and tailored recommendations. You will use communication and problem-solving skills to support spending, saving, borrowing and investing needs.

You’ll promote digital and mobile banking and collaborate with Wealth Management, Mortgage and Business Banking partners to address more complex needs. Weekend/evening shifts may be required.

Qualifications

• High School diploma or GED required.
• 2 years of sales and customer service experience.
• Ability to build relationships and identify customer needs.
• Strong communication and problem-solving skills.
• Ability to use digital technology to support business goals.

Responsibilities

• Assist customers with financial solutions and tailored recommendations.
• Help customers with spending, saving, borrowing and investing needs.
• Promote digital and mobile banking options and collaborate with partners.
• Make outbound calls to acquire new customers and schedule financial checkups.

Skills

Communication skills

Customer service experience

Sales experience

Problem solving

Digital literacy

Education

High School diploma or GED

Job description

Citizens Bank is seeking a Customer Service focused associate in Chicopee, MA to help customers with financial solutions and tailored recommendations. You will use communication and problem-solving skills to support spending, saving, borrowing and investing needs.

You’ll promote digital and mobile banking and collaborate with Wealth Management, Mortgage and Business Banking partners to address more complex needs. Weekend/evening shifts may be required.