Relationship Banker: Trusted Advisor & Growth Partner

Santander

Brockton (MA)

On-site

USD 38,000 - 61,000

Full time

9 days ago

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Job summary

Santander in Brockton, MA is seeking a Relationship Banker to build lasting customer relationships, advise on banking, lending and investment products, and deliver exceptional service. You will proactively identify cross-selling opportunities and guide clients through digital tools.

The role emphasizes meeting sales targets, collaborating with teammates, and maintaining compliance while supporting branch growth.

Qualifications

3+ years experience selling products and/or services in an incentive-based environment.
12+ months experience in retail banking sales or related field with proven success.
12+ months Santander experience related to the Relationship Banker role.

Responsibilities

Achieve or exceed sales targets by promoting and cross selling banking products and services.
Develop and maintain strong client relationships to understand financial needs and provide tailored solutions.
Prospect for new clients through networking, referrals, lead calling, and community engagement.
Meet the financial needs of customers including transactional, servicing, and product responsibilities.
Provide elevated, personalized customer service and ensure a seamless experience.
Foster customer loyalty by addressing concerns and providing timely resolutions.
Engage customers via digital channels to enhance interactions and promote self-service options.
Communicate clearly with customers in person, by phone, or online.
Ensure compliance with regulatory requirements and internal risk policies.
Collaborate with colleagues to achieve branch goals and overall performance.
Responsibilities may extend to nearby branches based on business needs.