Relationship Banker: Personal Banking & Growth Advisor

Northwest Bank; Lorain (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Northwest Bank in Lorain, OH is seeking a Relationship Banker to bring the customer experience to life, building meaningful connections in every interaction and financial conversation. You will pair financial expertise with a people-first approach to create empowering experiences, making banking feel easy, personal, and worth coming back to.

You will guide customers through accounts and services while collaborating with Mortgage, Business Banking, Wealth, and other partners to support financial

Qualifications

• High School Diploma or equivalent preferred.
• Customer service, retail, or sales experience preferred.

Responsibilities

• Be a trusted point of connection in the financial center, creating seamless customer experiences.
• Partner with teammates to maintain a welcoming, customer-ready environment.
• Ask purposeful questions and listen deeply to uncover meaningful financial goals.
• Provide guidance that helps customers make informed financial decisions.
• Guide customers through account selection and opening with accuracy and efficiency.
• Recommend products and services that support customers' financial goals.
• Complete transactions with accuracy, efficiency, and attention to detail.
• Deepen relationships through proactive follow-up, reliability, and personalized service.
• Build new relationships through community involvement, referrals, and networking opportunities.
• Meet performance goals related to customer experience, growth, and financial wellness.
• Maintain operational soundness by following policies, procedures, and risk management practices.

Skills

People-focused

Communication skills

Curiosity

Detail-oriented

Technology

Team player

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Northwest Bank in Lorain, OH is seeking a Relationship Banker to bring the customer experience to life, building meaningful connections in every interaction and financial conversation. You will pair financial expertise with a people-first approach to create empowering experiences, making banking feel easy, personal, and worth coming back to.

You will guide customers through accounts and services while collaborating with Mortgage, Business Banking, Wealth, and other partners to support financial