Relationship Banker: Build Trusted Financial Partnerships

Northwest; Lorain (OH); On-site; USD 45,000 - 60,000; Full time

Job summary

Northwest Bank is seeking a Relationship Banker in Lorain, OH. You will be the face of Northwest, guiding customers through accounts, offering financial solutions, and building lasting relationships in a busy branch environment.

You will partner with colleagues to deliver exceptional service, uncover financial goals, and drive growth while maintaining risk controls and compliance. This role emphasizes customer experience, personal connection, and community involvement.

Qualifications

• High School Diploma or equivalent preferred.
• Customer service, retail, or sales experience preferred.
• Ability to communicate clearly and build trust with customers.

Responsibilities

• Be a trusted point of connection in the financial center and create seamless customer experiences.
• Partner with teammates to maintain a welcoming, customer-ready environment.
• Ask purposeful questions and listen deeply to understand customers' financial goals.
• Provide guidance to help customers make informed financial decisions.
• Assist customers with account selection and opening accurately and efficiently.
• Recommend products and services that fit customers' financial goals.
• Complete transactions with accuracy, efficiency, and attention to detail.
• Deepen relationships through proactive follow-up and personalized service.
• Build new relationships through community involvement and referrals.
• Collaborate with Mortgage, Business Banking, Wealth, and other partners.

Skills

Customer focus

Communication skills

Curiosity to learn

People-first

Attention to detail

Tech-savvy

Education

High School Diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

Northwest Bank is seeking a Relationship Banker in Lorain, OH. You will be the face of Northwest, guiding customers through accounts, offering financial solutions, and building lasting relationships in a busy branch environment.

You will partner with colleagues to deliver exceptional service, uncover financial goals, and drive growth while maintaining risk controls and compliance. This role emphasizes customer experience, personal connection, and community involvement.