Relationship Banker: Build Trust, Guide Goals, Grow Customers

Northwest Bank; Pennsylvania; On-site; USD 35,000 - 52,000; Full time

Job summary

Northwest Bank seeks a Relationship Banker to serve as the face of the bank, delivering memorable customer experiences and financial guidance. You will engage clients in-person, understand their goals, and connect them with banking solutions through proactive conversations across accounts, products, and services.

You'll collaborate with teammates to foster a welcoming environment and drive growth while adhering to policies and risk controls.

Qualifications

• Customer service experience preferred.
• High School Diploma or equivalent preferred.
• Strong communication and relationship-building skills.
• Detail-oriented with comfort using technology.

Responsibilities

• Be a trusted point of connection in the financial center, creating seamless customer experiences.
• Partner with teammates to maintain a welcoming, customer-ready environment.
• Ask purposeful questions and listen deeply to uncover meaningful financial goals.
• Provide guidance that helps customers make informed financial decisions.
• Guide customers through account selection and opening with accuracy and efficiency.
• Recommend products and services that support customers' financial goals.
• Complete transactions with accuracy, efficiency, and attention to detail.
• Deepen relationships through proactive follow-up, reliability, and personalized service.
• Build new relationships through community involvement, referrals, and networking opportunities.
• Manage and grow customer relationships through proactive outreach and ongoing financial conversations.
• Connect customers with Mortgage, Business Banking, Wealth, and other specialized partners.
• Meet performance goals related to customer experience, growth, and financial wellness.
• Maintain operational soundness by following policies, procedures, and risk management practices.
• Perform other duties as assigned to support financial center operations.

Skills

Customer service

Communication

Team player

Detail-oriented

Curiosity

Education

High School Diploma or equivalent

Job description

Northwest Bank seeks a Relationship Banker to serve as the face of the bank, delivering memorable customer experiences and financial guidance. You will engage clients in-person, understand their goals, and connect them with banking solutions through proactive conversations across accounts, products, and services.

You'll collaborate with teammates to foster a welcoming environment and drive growth while adhering to policies and risk controls.