Relationship Banker: Elevate Client Experience

LE001 Northwest Bank; Oberlin (OH); On-site; USD 38,000 - 58,000; Full time

Job summary

Northwest Bank in Lorain, OH is seeking a Relationship Banker who will bring the customer experience to life, helping clients with accounts, guidance on financial goals, and a welcoming, trusted presence in the community. You’ll be the face of the bank in everyday interactions, delivering clear, friendly service.

This role rewards proactive outreach, accurate transactions, product recommendations, and collaboration with teammates and partners across Mortgage, Business Banking, Wealth, and more

Qualifications

• Education: High School Diploma or equivalent preferred.
• Experience in customer service, retail, or sales preferred.
• Strong communication and people-focused approach.

Responsibilities

• Be a trusted point of connection in the financial center, creating seamless customer experiences.
• Guide customers through account selection and opening with accuracy and efficiency.
• Recommend products and services aligned with customer goals.
• Deepen relationships through proactive follow-up and personalized service.
• Meet performance goals related to customer experience and growth.
• Maintain compliance with policies and regulations.

Skills

Customer service

Sales experience

Communication skills

Team player

Attention to detail

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Northwest Bank in Lorain, OH is seeking a Relationship Banker who will bring the customer experience to life, helping clients with accounts, guidance on financial goals, and a welcoming, trusted presence in the community. You’ll be the face of the bank in everyday interactions, delivering clear, friendly service.

This role rewards proactive outreach, accurate transactions, product recommendations, and collaboration with teammates and partners across Mortgage, Business Banking, Wealth, and more