Relationship Banker II: Growth & Coaching Leader

Santander Consumer USA Inc.; Elmwood (CT); Vor Ort; USD 35.000 - 58.000; Vollzeit

Zusammenfassung

Webster Bank, a division of Santander Bank, N.A., is seeking a Relationship Banker II to support Banking Center customers and drive sales, service, and operational excellence. You will handle transactions, deepen customer relationships, and collaborate across business segments.

Ideal candidates bring 3–4 years of customer service and banking sales experience, with leadership potential and a flexible schedule including weekends. Travel between centers may be required.

Qualifikationen

• 3-4 years customer service and needs-based banking sales experience preferred.
• 0-2 years supervisory experience preferred.
• Demonstrated success in leading, coaching, and motivating.
• Working knowledge of all products and services.
• Keeps current with all systems used for branch transaction processing.
• Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.
• Ability to work a flexible and/or rotating schedule, including weekends and extended hours. Travel may be required to alternate Banking Centers.

Aufgaben

• Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available.
• Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives.
• Expected to achieve/exceed both individual and team goals in sales, service and operations.
• Maintains compliance with Federal and State regulations as well as bank policies and procedures. Meet/exceed branch audits and operations evaluation requirements.
• Assist with supervision of banking center colleagues offering coaching support to fellow bankers. Act as a role model and help onboard new bankers.

Kenntnisse

Customer service

Sales skills

Leadership

Bank product knowledge

Ausbildung

H.S. Diploma or GED

Associate or Bachelor's degree

Jobbeschreibung

Webster Bank, a division of Santander Bank, N.A., is seeking a Relationship Banker II to support Banking Center customers and drive sales, service, and operational excellence. You will handle transactions, deepen customer relationships, and collaborate across business segments.

Ideal candidates bring 3–4 years of customer service and banking sales experience, with leadership potential and a flexible schedule including weekends. Travel between centers may be required.