Relationship Banker II — Grow Relationships & Drive Sales

Banco Santander SA; Rocky Point (NY); Hybrid; USD 40,000 - 70,000; Full time

Job summary

Banco Santander SA in Rocky Point, NY seeks a Banking Center Relationship Banker 2 to serve customers, process routine teller transactions, and drive sales within a customer-centric environment.

The role emphasizes needs-based conversations, product knowledge, teamwork, and compliance with bank policies. It may involve travel between centers and a rotating schedule to support branch growth and service goals.

Qualifications

• 3-4 years customer service and needs-based banking sales experience preferred.
• 0-2 years supervisory experience preferred.
• Demonstrated success in leading, coaching, and motivating.
• Working knowledge of all products and services.
• Keeps current with all systems used for branch transaction processing.
• Demonstrates strong customer service skills and the ability to support teamwork.
• Ability to work a flexible and/or rotating schedule.

Responsibilities

• Respond to customers' needs in an accurate and timely fashion, capitalizing on resources and tools.
• Evaluate needs of clients and offer appropriate financial products and services through needs-based conversations.
• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives.
• Meet/exceed branch audits and operations evaluation requirements.
• Assist with supervision of banking center colleagues offering coaching support to fellow bankers.
• Act as a role model and help onboard new bankers.
• Travel may be required to alternate Banking Centers.

Skills

Customer service

Sales experience

Coaching & leadership

Teamwork

Education

High School Diploma or GED

Associates degree

Bachelor's degree

Tools

Branch transaction systems

Job description

Banco Santander SA in Rocky Point, NY seeks a Banking Center Relationship Banker 2 to serve customers, process routine teller transactions, and drive sales within a customer-centric environment.

The role emphasizes needs-based conversations, product knowledge, teamwork, and compliance with bank policies. It may involve travel between centers and a rotating schedule to support branch growth and service goals.