Relationship Banker II: Grow Customer Wealth

Regions Bank; Cleveland (TN); On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank in Cleveland, Tennessee, is seeking a Relationship Banker II to meet with customers in person and by phone to assess financial needs and offer appropriate products and guidance. This role suits candidates with retail or sales experience and offers growth and upward mobility within Regions.

The successful candidate should be driven, team-oriented, with strong communication skills and a focus on customer needs.

Qualifications

• High School Diploma or GED required.
• Ability to work Saturdays as needed.
• Ability to handle cash transactions.
• Ability to communicate in person, on the phone, and through electronic channels.
• Ability to use a computer on a frequent basis, including typing and sustained attention to a monitor.
• Ability to walk and stand for extended periods of time.
• Ability to lift up to twenty (20) pounds.

Responsibilities

• Achieves branch targets and goals by identifying customer needs and providing appropriate guidance and perspective about Regions’ solutions.
• Conducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new ones.
• Educates and advises customers on Regions’ Consumer and Business products and services, including all loan and deposit types.
• Educates customers on emerging technology and digital solutions such as mobile, online, and ATM offerings, all designed to make banking easier.
• Provides a consistent optimal customer experience, which may consist of sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they choose.
• Owns and resolves customer issues.
• Re­fers customers to an internal team of experts when complex financial goals and needs are recognized.
• Follows all bank processes and procedures and adheres to applicable laws and regulations, including completing duties delegated and assigned by the Branch Manager; as a member of the branch team, ensures sound banking practices, including managing, identifying and reporting operational risks.

Skills

Strong communication

Customer focus

Relationship building

Digital banking guidance

Cash handling

Time management

Sales aptitude

Team player

Education

High School Diploma or GED

Bachelor’s degree

Job description

Regions Bank in Cleveland, Tennessee, is seeking a Relationship Banker II to meet with customers in person and by phone to assess financial needs and offer appropriate products and guidance. This role suits candidates with retail or sales experience and offers growth and upward mobility within Regions.

The successful candidate should be driven, team-oriented, with strong communication skills and a focus on customer needs.