Relationship Banker II — Grow Customer Relationships

Santander Group; South Fallsburg (NY); On-site; USD 35,000 - 58,000; Full time

Job summary

Santander Bank, N.A. in South Fallsburg, NY is seeking a Banking Center Relationship Banker II to serve customers, drive sales and ensure smooth operations.

You will handle essential teller transactions and contribute to growth through needs-based conversations and strong customer service. You will supervise and coach fellow bankers, support the branch with audits, and help onboard new staff, while maintaining compliance with bank policies and regulations.

Qualifications

• 3-4 years customer service and needs-based banking sales experience preferred
• 0-2 years supervisory experience preferred
• Demonstrated success in leading, coaching, and motivating.
• Working knowledge of all products and services.
• Keeps current with all systems used for branch transaction processing.
• Demonstrates strong customer service skills and the ability to support teamwork, creating a positive working environment.
• Ability to work a flexible and/or rotating schedule. May be required to work Saturdays, Sundays and extended hours. Travel may be required to alternate Banking Centers.

Responsibilities

• The Relationship Banker II role will provide services for Banking Center customers and assist the team in achievement of sales, service, and operation goals.
• Responds to customers' needs in an accurate and timely fashion, capitalizing on resources and tools available. Evaluates needs of clients and offers appropriate financial products and services, through needs-based conversations, to build and deepen relationships.
• Perform routine teller transactions like deposits, withdrawals, check cash, loan payments and other transactions.
• Support segmentation strategy by implementing sales, retention, and other bank initiatives to execute Banking Center’s growth and profitability objectives.
• Meet/exceed branch audits and operations evaluation requirements.
• Assist with supervision of banking center colleagues offering coaching support to fellow bankers.
• Act as a role model and help onboard new bankers.

Skills

Customer service experience

Supervisory experience

Leadership coaching

Products and services knowledge

Branch transaction systems

Customer service and teamwork

Flexible/rotating schedule

Education

HS Diploma/GED

Bachelor/Associates preferred

Job description

Santander Bank, N.A. in South Fallsburg, NY is seeking a Banking Center Relationship Banker II to serve customers, drive sales and ensure smooth operations.

You will handle essential teller transactions and contribute to growth through needs-based conversations and strong customer service. You will supervise and coach fellow bankers, support the branch with audits, and help onboard new staff, while maintaining compliance with bank policies and regulations.