Relationship Banker II: Grow Clients, Loans & Accounts

U.S. Bank; Commerce (CA); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) plan

Paid vacation

11 paid holidays

Sick leave & Safe Leave

Job summary

U.S. Bank is seeking a Relationship Banker to build client relationships face-to-face, assess banking needs, and offer tailored financial solutions. You will open accounts, process requests, and educate customers on digital banking options.

The role emphasizes customer service, sales collaboration, and accurate handling of transactions within a branch setting, with a strong focus on digital product adoption.

Qualifications

• High school diploma or equivalent
• Typically has a minimum four to five years of job-related, retail banking experience or a combination of experience and commensurate training
• Proven ability to build and foster relationships with clients through proactive outreach and follow up
• Ability to effectively engage and communicate with clients
• Thorough knowledge of applicable bank and branch policies, procedures and support systems
• Thorough knowledge of all retail products and services
• Proven customer service and interpersonal skills
• Experience in participating in sales campaigns/promotions
• Experience with using and demonstrating digital products and self-service technologies
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
• Demonstrated advanced level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
• Experience in the financial services industry preferred

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients
• Maintains a working knowledge of consumer and business banking products and services including digital products and services
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions
• Develops collaborative partnerships with branch team members and partners to best serve clients
• Opens new consumer and business accounts, completes service requests and submits credit applications
• Proactively educates clients on emerging and self-service digital products and services to assist with meeting their financial needs
• Leverages available resources and technologies to optimize the client experience and serve our clients with operational excellence and accuracy

Skills

Relationship building

Client engagement

Policy knowledge

Retail product knowledge

Customer service

Sales campaigns

Digital products

Digital-first mindset

Needs assessment

Financial services industry

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker to build client relationships face-to-face, assess banking needs, and offer tailored financial solutions. You will open accounts, process requests, and educate customers on digital banking options.

The role emphasizes customer service, sales collaboration, and accurate handling of transactions within a branch setting, with a strong focus on digital product adoption.