Relationship Banker II: Elevate Customer Banking

Woodforest National Bank; Milford (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Woodforest National Bank in Ohio seeks a Banker II to serve as frontline ambassador, building retail customer relationships through excellent service, proactive product recommendations, and accurate transaction processing.

You will work with branch teammates to achieve sales goals, promote digital tools, and uphold Woodforest's core values of Ownership, Service, Community, and Integrity.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience
• Prior in-store retail banking experience preferred but not required
• Strong communication, organizational, and problem-solving skills
• Ability to work flexible or extended hours based on retail branch needs
• Willingness to learn banking products, services, policies, and regulatory guidelines

Responsibilities

• Deliver Woodforest Experience through warm, welcoming interactions and personalized service
• Identify customer needs and recommend banking solutions
• Achieve individual sales goals through proactive conversations, referrals, and marketing outreach
• Maintain accurate transactions, process deposits and account openings with compliance
• Support digital banking tools and platforms to enhance the customer experience
• Uphold confidentiality and comply with bank policies and security protocols

Skills

Retail sales

Customer service

Banking product knowledge

Communication

Sales referrals

Education

High School Diploma or equivalent

Job description

Woodforest National Bank in Ohio seeks a Banker II to serve as frontline ambassador, building retail customer relationships through excellent service, proactive product recommendations, and accurate transaction processing.

You will work with branch teammates to achieve sales goals, promote digital tools, and uphold Woodforest's core values of Ownership, Service, Community, and Integrity.