Relationship Banker II—Digital-First Counsel

Us Bank; Charlotte (NC); On-site; USD 33,000 - 40,000; Full time

Job summary

U.S. Bank is seeking a Relationship Banker to build trusted client relationships across in-person, appointment, and digital channels. You will assess financial needs and educate clients on available products and services, delivering a high-touch, digital-first experience.

You will open new accounts, process requests, and collaborate with branch teams to serve clients with accuracy and compliance. A strong emphasis on proactive outreach and customer service drives success in this role.

Qualifications

• Retail banking experience of 4–5 years.
• Ability to build and foster relationships with clients.
• Experience with digital products and self-service technologies.
• NMLS registration and background check process familiarity.

Responsibilities

• Engage customers across in-person, appointment, and virtual channels.
• Assess needs, educate on deposits and loan products, and recommend solutions.
• Open new consumer and business accounts and process service requests.
• Educate clients on digital products and self-service options.
• Maintain knowledge of bank policies and support systems.

Skills

Relationship building

Customer communication

Digital banking

Sales experience

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker to build trusted client relationships across in-person, appointment, and digital channels. You will assess financial needs and educate clients on available products and services, delivering a high-touch, digital-first experience.

You will open new accounts, process requests, and collaborate with branch teams to serve clients with accuracy and compliance. A strong emphasis on proactive outreach and customer service drives success in this role.