Relationship Banker I — Personal Banking & Client Growth

TD; Herndon (VA); On-site; USD 33,000 - 45,000; Full time

Job summary

TD in Herndon, VA seeks a banking professional to acquire and deepen client relationships, delivering personalized financial solutions while meeting regulatory standards. You will engage clients through walk-ins and outreach, explain TD options clearly, and connect customers to the right products, services, or partners.

The role emphasizes consultative selling, risk awareness, and ongoing guidance on TD banking and digital capabilities to enhance financial well-being.

Qualifications

• High School Diploma or GED (or equivalent combination of education and experience).
• 1+ years of experience engaging with clients in a service, sales, or relationship building environment.
• Teller or cash-handling experience in a financial institution preferred.
• Experience educating clients on products and services in a consultative manner.
• Demonstrated ability to communicate clearly and effectively with clients and colleagues.
• Demonstrated ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Ability to exercise sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role.
• Notary License (or ability to obtain) preferred.

Responsibilities

• Drives client acquisition, retention, and relationship growth for the bank location by proactively identifying opportunities to deepen relationships and improve client outcomes.
• Engages clients with curiosity, establishes purpose for the interaction, and conducts meaningful, goals-based discovery to uncover client needs and priorities.
• Clearly explains relevant options, including features, benefits, and potential risks, using simple and transparent language.
• Delivers personalized solutions and next best actions, connecting clients to appropriate products, services, or partners.
• Executes with accuracy and discipline, establishing clear next steps and follow-up.
• Serves as a trusted client advocate by providing ongoing guidance, educating clients on TD products, services, and digital capabilities.
• Builds and strengthens client relationships through consistent, personalized interactions.

Skills

Communication

Multitasking

Problem solving

MS Office

Education

High School Diploma or GED

NMLS registration (required)

Teller/cash-handling experience (preferred)

Tools

Microsoft Office

Job description

TD in Herndon, VA seeks a banking professional to acquire and deepen client relationships, delivering personalized financial solutions while meeting regulatory standards. You will engage clients through walk-ins and outreach, explain TD options clearly, and connect customers to the right products, services, or partners.

The role emphasizes consultative selling, risk awareness, and ongoing guidance on TD banking and digital capabilities to enhance financial well-being.