Relationship Banker I — Personal Banking & Growth

TD Bank Group; Hartford (CT); On-site; USD 31,000 - 40,000; Full time

Job summary

TD Bank Group in Hartford, CT, seeks a banking professional to acquire and deepen client relationships through consultative engagement, with strong product knowledge and disciplined execution that aligns to TD's risk and regulatory standards.

You will educate clients on TD products, guide them to appropriate solutions, and deliver a personalized, trusted banking experience while maintaining compliant documentation and strong risk awareness.

Qualifications

• High School Diploma or GED (or equivalent combination of education and experience).
• 1+ years of experience engaging with clients in a service, sales, or relationship building environment.
• Teller or cash-handling experience in a financial institution preferred.
• Experience educating clients on products and services in a consultative manner.
• Demonstrated ability to communicate clearly and effectively with clients and colleagues.
• Demonstrated ability to manage multiple tasks, prioritize work, and meet deadlines in a fast-paced environment.
• Ability to exercise sound judgment and problem-solving skills in client interactions.
• Basic proficiency with Microsoft Office or similar workplace technologies.
• Ability to complete required job-related training upon hire.
• Ability to obtain and maintain active registration with the Nationwide Mortgage Licensing System and Registry (NMLS) as required for the role.
• Notary License (or ability to obtain) preferred.

Responsibilities

• Drive client acquisition and relationship growth at the bank location through walk-ins, outreach, and follow-up.
• Engage clients with purposeful discovery to uncover needs and goals and present suitable solutions.
• Explain features, benefits, and risks of TD products using clear language.
• Offer mortgage-related inquiries or referrals to mortgage solutions as appropriate.
• Maintain accurate client information, adhere to risk and regulatory standards and document interactions.
• Provide ongoing guidance on TD products and digital capabilities to enhance financial wellness.
• Deliver a welcoming, personalized client experience and build trust through consistent interactions.
• Ensure governance and compliance in all client interactions and documentation.

Skills

Customer service

Communication

Relationship building

Education

High School Diploma or GED

1+ years client engagement experience

Teller or cash-handling experience

Education of clients on products in consultative manner

Strong written/verbal communication

Ability to manage multiple tasks in fast-paced environment

Basic Microsoft Office skills

NMLS registration (or ability to obtain)

Notary license (or ability to obtain)

Job description

TD Bank Group in Hartford, CT, seeks a banking professional to acquire and deepen client relationships through consultative engagement, with strong product knowledge and disciplined execution that aligns to TD's risk and regulatory standards.

You will educate clients on TD products, guide them to appropriate solutions, and deliver a personalized, trusted banking experience while maintaining compliant documentation and strong risk awareness.