Relationship Banker I — Digital-First Customer Advisor

Usbank; Happy Valley (OR); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Up to 11 paid holidays

Sick and Safe Leave

Job summary

U.S. Bank is hiring a Relationship Banker in Happy Valley, OR. You will engage customers across in-person, by appointment, and virtual channels, offering guidance on deposit and loan products while using a digital-first mindset.

The role emphasizes building trust through proactive outreach, educating clients on self-service digital tools, and collaborating with branch teams to deliver an excellent client experience.

Qualifications

• High school diploma or equivalent
• Typically, has less than four years of job-related, retail banking experience or a combination of experience and commensurate training
• Proven ability to build and foster relationships with clients through proactive outreach and follow up
• Ability to effectively engage and communicate with clients
• Thorough knowledge of applicable bank and branch policies, procedures and support systems
• Proven customer service and interpersonal skills
• Experience with using and demonstrating digital products and self-service technologies
• Ability to explore and identify a customer’s true needs while leveraging a digital first mindset
• Demonstrated basic level of proficiency in making appropriate recommendations that meet customer’s needs both reactively and proactively
• Experience in the financial services industry preferred
• Bilingual in English and Spanish or Vietnamese

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Identifies solutions for new and existing clients based on their needs by effectively engaging and communicating with clients.
• Opens new consumer and business accounts and processes service requests.
• Educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.
• Develops collaborative partnerships with branch team members to best serve clients.

Skills

Relationship building

Customer outreach

Digital banking

Communication skills

Interpersonal skills

Bilingual

Job description

U.S. Bank is hiring a Relationship Banker in Happy Valley, OR. You will engage customers across in-person, by appointment, and virtual channels, offering guidance on deposit and loan products while using a digital-first mindset.

The role emphasizes building trust through proactive outreach, educating clients on self-service digital tools, and collaborating with branch teams to deliver an excellent client experience.