Digital-First Relationship Banker & Financial Advisor

U.S. Bank; Salem (VA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Healthcare

Life insurance

Disability insurance

Parental leave

401(k) retirement plan

Paid vacation

Holiday pay

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Relationship Banker in Salem, OR to engage customers across channels, build trust, and identify solutions aligned with each client’s goals. You will greet clients, process transactions, and open accounts while promoting digital banking options.

The role emphasizes proactive outreach, strong communication, and a solid understanding of banking products with a digital-first mindset in a customer-centric branch environment.

Qualifications

• High school diploma or equivalent.
• Typically has less than four years of job-related, retail banking experience or a combination of experience and commensurate training.
• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Ability to engage and communicate with clients effectively.
• Thorough knowledge of applicable bank and branch policies, procedures and support systems.
• Proven customer service and interpersonal skills.
• Experience with using and demonstrating digital products and self-service technologies.
• Ability to identify customer needs while leveraging a digital-first mindset.
• Ability to make appropriate recommendations meeting customer needs reactively and proactively.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Identifies solutions for new and existing clients based on their needs by engaging and communicating with clients.
• Maintains knowledge of consumer and business banking products and services including digital products and services.
• Provides a consistent optimal client experience, including greeting clients and processing basic transactions.
• Opens new consumer and business accounts, completes service requests and submits credit applications.
• Educates clients on emerging and self-service digital products and services to assist with meeting their financial needs.

Skills

Relationship building

Customer service

Communication skills

Banking products knowledge

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker in Salem, OR to engage customers across channels, build trust, and identify solutions aligned with each client’s goals. You will greet clients, process transactions, and open accounts while promoting digital banking options.

The role emphasizes proactive outreach, strong communication, and a solid understanding of banking products with a digital-first mindset in a customer-centric branch environment.