Relationship Banker I — Digital-First Banking Advisor

Us Bank; Gahanna (OH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)?

401(k) and employer-funded retirement

Paid vacation

Up to 11 paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is seeking a Relationship Banker to engage customers across in-person, appointment, and virtual channels, delivering tailored financial guidance and promoting digital-first banking solutions.

The role emphasizes building trust, understanding client needs, and partnering with the branch team to serve both consumer and business clients. Key responsibilities include opening accounts, processing requests, and educating clients on digital products while maintaining operational excellence.

Qualifications

• High school diploma or equivalent required.
• Retail banking experience is typically less than four years or combined with commensurate training.
• Proven ability to build and foster relationships through proactive outreach and follow-up.
• Experience with digital products and self-service technologies is preferred.

Responsibilities

• Builds relationships with clients through in-person, appointment, and virtual channels to provide financial counsel.
• Identify client needs and present banking solutions based on goals.
• Open new consumer and business accounts and process service requests.
• Educate clients on digital products and self-service tools to meet needs.
• Collaborate with branch team to provide excellent client experience and operational accuracy.

Skills

Proactive outreach

Client communication

Relationship building

Digital products knowledge

Self-service technologies

Customer service

Needs assessment

Financial services knowledge

Education

High school diploma or equivalent

Job description

U.S. Bank is seeking a Relationship Banker to engage customers across in-person, appointment, and virtual channels, delivering tailored financial guidance and promoting digital-first banking solutions.

The role emphasizes building trust, understanding client needs, and partnering with the branch team to serve both consumer and business clients. Key responsibilities include opening accounts, processing requests, and educating clients on digital products while maintaining operational excellence.