Relationship Banker: Digital-First Client Advisor

Us Bank; Cincinnati (OH); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

401(k) and employer-funded retirement

Paid vacation

Up to 11 paid holidays

Adoption assistance

Sick and Safe Leave

Job summary

U.S. Bank is hiring a Relationship Banker to engage clients across in-person, by appointment, and virtual channels, offering tailored advice and digital banking services. The role emphasizes building trust, understanding customer needs, and guiding them to appropriate deposit and loan products.

The candidate will open accounts, process requests, and educate clients on self-service digital tools while collaborating with branch staff to deliver operational excellence.

Qualifications

• High school diploma or equivalent required.
• Typically less than four years of related, retail banking experience.
• NMLS registration required under SAFÉ Act and Reg Z.

Responsibilities

• Builds and fosters relationships with clients through proactive outreach and follow up.
• Identify solutions for new and existing clients based on needs.
• Open new consumer and business accounts and complete service requests.
• Educate clients on digital products and self-service technologies to meet financial needs.
• Provide an accurate and efficient client experience through collaboration with branch teams.

Skills

Relationship building

Customer service

Digital products knowledge

Communication skills

Proactive outreach

Financial services experience

Education

High school diploma or equivalent

Job description

U.S. Bank is hiring a Relationship Banker to engage clients across in-person, by appointment, and virtual channels, offering tailored advice and digital banking services. The role emphasizes building trust, understanding customer needs, and guiding them to appropriate deposit and loan products.

The candidate will open accounts, process requests, and educate clients on self-service digital tools while collaborating with branch staff to deliver operational excellence.