Relationship Banker I: Digital Banking & Client Growth

U.S. Bank; Collinsville (IL); Hybrid; USD 28,000 - 34,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Basic life insurance

Disability insurance

Pregnancy and parental leave

401(k) and retirement plan

Job summary

U.S. Bank seeks a Relationship Banker to engage customers across in-person, appointment, and virtual channels, providing trusted financial counsel and assisting with deposit and loan needs.

The role emphasizes a digital-first mindset, educating clients on online and self-service tools to empower smarter banking decisions. You will open accounts, process requests, and collaborate with the branch team to deliver a seamless client experience while maintaining compliance with relevant lending and

Qualifications

• Ability to build and foster client relationships through proactive outreach and follow-up.
• Strong communication skills to engage customers across channels.
• Knowledge of bank policies, procedures and digital products.
• Solid customer service and interpersonal abilities.
• Experience with digital self-service technologies.

Responsibilities

• Build relationships with customers through in-person, by appointment, and virtual channels.
• Identify customer needs and recommend suitable deposit and loan products.
• Open new consumer and business accounts and process service requests.
• Educate clients on digital tools and self-service options to enhance the experience.
• Collaborate with branch teammates to deliver exceptional client service.

Skills

Client relationships

Communication

Digital banking tools

Customer service

Sales orientation

Education

High school diploma or equivalent

Tools

Digital banking platforms

Job description

U.S. Bank seeks a Relationship Banker to engage customers across in-person, appointment, and virtual channels, providing trusted financial counsel and assisting with deposit and loan needs.

The role emphasizes a digital-first mindset, educating clients on online and self-service tools to empower smarter banking decisions. You will open accounts, process requests, and collaborate with the branch team to deliver a seamless client experience while maintaining compliance with relevant lending and