Relationship Banker: Digital-First Client Advocate

U.S. Bank; United States; On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Basic term and optional term life

Short-term and long-term disability

401(k) and retirement plan

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Job summary

U.S. Bank is looking for a Relationship Banker who will engage clients across in-person, appointment, and digital channels to provide tailored banking guidance.

The role emphasizes building trust, learning each customer’s goals, and offering deposit and loan solutions with a digital-first approach. You will develop partnerships with branch colleagues, open accounts, and process requests while educating customers on digital tools to enhance self-service and efficiency.

Qualifications

• High school diploma or equivalent.
• Typically <4 years of retail banking experience or equivalent training.
• Proven ability to build and foster relationships with clients through proactive outreach and follow up.
• Thorough knowledge of bank policies, procedures and support systems.
• Strong customer service and interpersonal skills.
• Experience with digital banking products and self-service technologies.

Responsibilities

• Builds relationships with clients via in-person, appointment, and virtual channels.
• Provides guidance on deposit and loan products and services.
• Opens new consumer and business accounts and processes service requests.
• Educates clients on emerging digital products and self-service tools.
• Maintains knowledge of bank policies and support systems.
• Collaborates with branch team members to serve clients effectively.

Skills

Client relationships

Communication

Bank policies

Customer service

Digital banking

Needs assessment

Recommendation skills

Finance industry exp

Education

High school diploma

Job description

U.S. Bank is looking for a Relationship Banker who will engage clients across in-person, appointment, and digital channels to provide tailored banking guidance.

The role emphasizes building trust, learning each customer’s goals, and offering deposit and loan solutions with a digital-first approach. You will develop partnerships with branch colleagues, open accounts, and process requests while educating customers on digital tools to enhance self-service and efficiency.