Relationship Banker I: Customer Experience & Growth

Regions Bank; Birmingham (AL); On-site; USD 36,000 - 44,000; Full time

Benefits offered by this job

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Job summary

Regions Bank is seeking a Relationship Banker I to deliver outstanding customer service on the cash line and over the phone, processing transactions and identifying opportunities to meet customer needs. The role emphasizes building personal connections and guiding customers to Regions’ digital banking tools.

The position suits candidates with prior teller or retail experience who seek growth, development, and upward mobility within Regions.

Qualifications

• High school diploma or GED required.
• Prior banking, teller, or retail sales experience preferred.
• Strong communication and interpersonal skills required.

Responsibilities

• Provide exceptional customer experience on the cash line and over the phone.
• Process transactions: deposits, withdrawals, payments, and related servicing tasks.
• Develop relationships with customers and understand banking needs.
• Educate customers on digital banking options (mobile/online/ATM).
• Assist teammates and escalate to specialists for complex needs.
• Follow bank policies, manage risks, and uphold compliance.

Skills

Customer service

Communication skills

Cash handling

Sales orientation

Multi-tasking

Education

High School Diploma or GED

Tools

None

Job description

Regions Bank is seeking a Relationship Banker I to deliver outstanding customer service on the cash line and over the phone, processing transactions and identifying opportunities to meet customer needs. The role emphasizes building personal connections and guiding customers to Regions’ digital banking tools.

The position suits candidates with prior teller or retail experience who seek growth, development, and upward mobility within Regions.