Relationship Banker I - Customer Care Specialist

Cape Cod Five; Mashpee (MA); Hybrid; USD 28,000 - 31,000; Full time

Job summary

Cape Cod Five in Mashpee is seeking a Relationship Banker I to support customers at the Mashpee Banking Center with daily transactions, inquiries, and issue resolution in a full-service retail banking setting.

The role emphasizes building rapport, knowledge of bank products, and compliance with policies. Prior cash handling and customer service experience are preferred for success in this position.

Qualifications

• Bachelor's degree preferred.
• Eligible for Nationwide Mortgage Licensing System (NMLS) registration.
• Eligible for Notary Public commission.

Responsibilities

• Develops rapport with customers, greeting customers by name, understand account ownership types and authority, being responsive and timely with correspondence and problem resolution, while display a caring attitude (GUEST philosophy).
• Provide excellent customer care to customers relative to daily transactions, addressing inquiries, and problem resolution, in accordance with Bank policies and procedures.
• Performs basic banking transactions including processing deposits and loan payments, verifying cash and endorsements, check cashing, money orders and treasurer's check issuance and savings bond redemption.
• Safeguards customer trust by upholding duty of customer confidentiality.
• Works to develop a comprehensive knowledge of the Bank's products and services offered, taking responsibility to request assistance for further development needs.
• Must comply with all required laws, regulations, policies, and procedures.
• Timely completion of all assigned learning activities.
• Actively participate in Banking Center meetings and one-on-one coaching sessions.
• Participation/volunteerism in community groups and events.
• Additional duties as assigned.

Skills

Cash handling

Customer service

Relationship building

Cyber security awareness

Verbal & written communication

Critical thinking

Problem solving

Education

Bachelor's degree preferred

Associates or better

High School or better

Job description

Cape Cod Five in Mashpee is seeking a Relationship Banker I to support customers at the Mashpee Banking Center with daily transactions, inquiries, and issue resolution in a full-service retail banking setting.

The role emphasizes building rapport, knowledge of bank products, and compliance with policies. Prior cash handling and customer service experience are preferred for success in this position.