Relationship Banker I: Customer-Centric Problem Solver

Fidelity Cooperative Bank; Leominster (MA); On-site; USD 42,000 - 62,000; Full time

Job summary

Fidelity Cooperative Bank in Leominster, MA is seeking a Relationship Banker I to deliver exceptional customer care while handling routine banking transactions. You will address inquiries, resolve issues, and promote bank products in a busy Banking Center environment.

The role emphasizes confidentiality, compliance with laws, ongoing learning, and community involvement. Bachelor’s degree is preferred; NMLS and Notary eligibility are desirable for growth.

Qualifications

• Bachelor's degree preferred.
• Eligible for Nationwide Mortgage Licensing System (NMLS) registration.
• Eligible for Notary Public commission.
• Cash handling and customer service experience preferred.

Responsibilities

• Develops rapport with customers, greeting by name and handling inquiries with care.
• Provides banking transactions and solves problems per bank policies.
• Performs deposits, loan payments, check cashing, money orders and savings bond redemptions.
• Safeguards customer confidentiality and bank data.
• Gains knowledge of bank products and services and seeks development support.
• Complies with laws, regulations, policies and procedures.
• Completes assigned training on time and engages in coaching sessions.
• Participates in Banking Center meetings and community events.
• Performs additional duties as assigned.

Skills

Cash handling

Customer service

Relationship building

Communication

Cyber security awareness

Critical thinking

Problem solving

Education

Bachelor's degree preferred

NMLS registration eligible

Notary Public commission eligible

Job description

Fidelity Cooperative Bank in Leominster, MA is seeking a Relationship Banker I to deliver exceptional customer care while handling routine banking transactions. You will address inquiries, resolve issues, and promote bank products in a busy Banking Center environment.

The role emphasizes confidentiality, compliance with laws, ongoing learning, and community involvement. Bachelor’s degree is preferred; NMLS and Notary eligibility are desirable for growth.