Relationship Banker: Growth & Customer Solutions

First National Bank of Pennsylvania; New Castle (PA); On-site; USD 38,000 - 52,000; Full time

Job summary

First National Bank of Pennsylvania is seeking a Relationship Banker in the Retail unit to support consumer banking transactions, account servicing and lending. You will convert transactions to sales leads, handle referrals, and work across branch locations as needed.

The role emphasizes customer service excellence, data accuracy, and adherence to policies, with training on FNB digital products and services. Some travel within the market may be required.

Qualifications

• Excellent customer service skills.
• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Detail-oriented.
• Ability to use a personal computer and job-related software.
• MS Word - Basic Level.
• MS Excel - Intermediate Level.
• MS PowerPoint - Basic Level.
• Experience in a related position.
• Knowledge of banking policies, procedures consumer products and services.
• Sales and customer service skills.

Responsibilities

• Promotes the sales process by greeting customers and identifying needs.
• Input and manage referrals and customer data using branch technology.
• Perform routine teller transactions and branch operational tasks.
• Achieve weekly sales/referral goals as assigned by the Branch Manager.
• Provide risk-compliant service and support regulatory requirements.

Skills

Customer service

Communication

Organization

Detail orientation

PC proficiency

Banking policies

Sales skills

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

First National Bank of Pennsylvania is seeking a Relationship Banker in the Retail unit to support consumer banking transactions, account servicing and lending. You will convert transactions to sales leads, handle referrals, and work across branch locations as needed.

The role emphasizes customer service excellence, data accuracy, and adherence to policies, with training on FNB digital products and services. Some travel within the market may be required.