Relationship Banker: Grow Clients with Digital Banking

East West Bank; San Francisco (CA); On-site; USD 33,000 - 36,000; Full time

Job summary

East West Bank is hiring a Relationship Banker in San Francisco, focusing on building long‑term client relationships and expanding the bank’s mortgage, CRE and consumer product footprint.

You will drive sales, develop loan opportunities, and leverage cutting‑edge digital tools to serve clients across online and mobile channels. Strong customer service, sales skills, and MLO experience are preferred to succeed in this role.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• 2+ years of customer service, teller, sales experience, and MLO experience preferred.
• Strong working knowledge of branch operations.
• Consultative relationship sales with proven client acquisition and growth.
• Professional and thorough with strong follow-up skills.
• Able to adapt to new processes and technologies quickly.
• Strong familiarity with branch tech, mobile and online banking platforms.
• Strong problem-solving, decision-making, and customer-service skills.

Responsibilities

• Achieve quarterly and annual sales goals across C&I, CRE, SBA, mortgage, treasury management, deposits, wealth management products and more.
• Source and develop loans including HELOC, Residential and Commercial loans.
• MLO: comply with renewals and regulations; understand rates and financing for mortgage customers.
• Maintain knowledge of deposit, loan and ancillary products and their qualifications.
• Assist customers with withdrawals, deposits, transfers, loan/credit card payments, wires, and currency exchange.
• Engage with clients and educate them on online and mobile banking options.
• Promote digital banking tools to optimize customers’ experience.

Skills

Customer service

Sales

MLO

Banking

Relationship building

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Branch technology

Mobile banking

Online banking

Job description

East West Bank is hiring a Relationship Banker in San Francisco, focusing on building long‑term client relationships and expanding the bank’s mortgage, CRE and consumer product footprint.

You will drive sales, develop loan opportunities, and leverage cutting‑edge digital tools to serve clients across online and mobile channels. Strong customer service, sales skills, and MLO experience are preferred to succeed in this role.