Relationship Banker — Grow Clients & Loyalty

PNC Financial Services Group; Madison (AL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical and vision coverage

Dental coverage

Life insurance

Disability protection

401(k) with match

Pension and stock plans

Dependent care reimbursement

Backup care

Educational assistance

Wellness program

Job summary

PNC Financial Services Group is seeking a Personal Banker in Madison, AL to help acquire and deepen the branch customer base while delivering a differentiated customer experience. You will drive proactive sales, educate clients on financial options, and collaborate with ecosystem partners to grow wallet share and loyalty.

The role emphasizes risk management, adherence to policies, and daily branch operations to support a seamless customer experience.

Qualifications

• Associates degree or equivalent with related experience.
• Proven relationship-building and sales skills.
• Ability to manage risk and adhere to policies.

Responsibilities

• Acquire and deepen branch customer base through proactive sales and service activities.
• Drive proactive sales conversations through a defined sales process including outbound calling and lobby engagement.
• Create customer loyalty and grow share of wallet through differentiated customer experience.
• Educate customers on options for managing financial transactions by leveraging technology and resources.
• Manage risk by adhering to policies and supporting branch daily operations.

Skills

Banking

Customer Experience

Customer Service

Accountability

Client Loyalty

Proactive Sales

Identifying Opportunities

Leveraging Technology

Education

Associates or equivalent degree

Job description

PNC Financial Services Group is seeking a Personal Banker in Madison, AL to help acquire and deepen the branch customer base while delivering a differentiated customer experience. You will drive proactive sales, educate clients on financial options, and collaborate with ecosystem partners to grow wallet share and loyalty.

The role emphasizes risk management, adherence to policies, and daily branch operations to support a seamless customer experience.