Relationship Banker: Grow Clients & Deposits

Guaranty Bank; Springfield (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

QCR Holdings, Inc. is seeking an Associate Relationship Banker in the Retail Banking department. The role focuses on developing and deepening relationships with clients by providing exceptional service and recommending financial solutions.

You will process transactions, open accounts, cross-sell bank products, and coordinate with lending teams to meet clients' financial needs. Strong communication, accuracy, and knowledge of banking regulations are essential.

Qualifications

• High school diploma or equivalent required.
• One year banking/client service experience with cash handling.
• Ability to perform lending, sales, or account management.
• Strong client service and multitasking abilities.

Responsibilities

• Source and build long term, meaningful relationships with clients, understand their financial needs and provide solutions through appropriate product and service offerings, including deposit products, electronic services, and loans.
• Open bank accounts for current and new clients, oversee transactions and close accounts when necessary.
• Provide excellent service to our clients while processing various banking transactions, including but not limited to deposits, withdrawals, transfers, and loan payments.
• Answer questions, address service challenges, and provide resolutions.
• Maintain a system of orderly follow-up by mail and phone to onboard new clients.
• Collaborate with business development and lending teams to seek and establish new clients in the marketplace.
• Maintain knowledge of internal audit procedures, legal and bank regulations, and policies and procedures.
• Answer basic inquiries and provides information to prospective and current clients regarding interest rates, account charges, and other pertinent account information while complying with disclosure requirements, regulations, and consumer privacy policies.
• Process various transactions including checking and savings deposits, check cashing, cash handling and check endorsements according to standard operating procedures and protocols.
• Accept and process loan and other types of payments and issues receipts.
• Process other transactions and services including, but not limited to, wire transfers, stop payments, cash advances, money orders, cashier's checks, Travelers' Checks, and cash advances.
• Follow security procedures consistently and protect client confidentiality.
• Support security testing, internal and external audits, and regulatory and compliance exams with a prioritized sense of urgency.
• Comply with all company or regulatory policies, procedures and requirements that are applicable to this position.
• Foster and preserve a culture of diversity, equity, and inclusion.
• Additional duties and responsibilities may be required to support the company’s mission, vision, and values.

Skills

Customer service

Cash handling

Data entry

Microsoft 365

Interpersonal skills

Written communication

Decision making

Critical thinking

Multitasking

Education

High school diploma or equivalent

Tools

Banking software

Microsoft 365

Job description

QCR Holdings, Inc. is seeking an Associate Relationship Banker in the Retail Banking department. The role focuses on developing and deepening relationships with clients by providing exceptional service and recommending financial solutions.

You will process transactions, open accounts, cross-sell bank products, and coordinate with lending teams to meet clients' financial needs. Strong communication, accuracy, and knowledge of banking regulations are essential.